You’ve seen the commercials by the big insurance firms. They’re clever and catchy and filled with irresistible mascots.

There are some things you just can’t get from a form on a website or a voice in a call center, however, and missing out on those things can often cost you money. For the following benefits, you need to visit your local independent insurance agent.

1) You Can Actually Meet Your Agent

Everyone at our agency  lives right here in the Cleveland area, and most of us have for many, many years. We know things about this area – and your home or business – that a faceless agent on the other side of the country just can’t intuit, no matter how much data they have.

And if you have a claim, being able to actually drop in and visit our offices is something the big guys can’t provide.

You’re also going to speak to the same service people every time you call, and you’ll always have a human being answering the phone right from the first ring.

You want these types of touches from your dentist, accountant, or whoever takes care of your hair. You deserve it with your insurance, too.

2) Customized Protection To Suit Your Needs

When it comes time to discuss scheduled items like jewelry, artwork, or musical instruments that require appraisals, the last thing you want to do is deal with a big bureaucracy.

A local agent can get into the real details of what you own, why it matters to you, and how it needs to be covered, not just based on the item, but based on what it means to you.

You collector’s item guitar is just a “collector’s item guitar” line item to the call center. We can understand that Keith Richards actually used it once, and understand why it has real value to you.

3) We Make House Calls

That’s no joke. We really do make house calls now and then! There are details about your home insurance that we’ll see that simply would never be found by filling in a form on a website or talking to someone over the phone.

Same goes for businesses. We insure our own business, so believe us when we tell you we know everything there is to know and every single nuance of running (and insuring) a business in this part of Ohio.

4) We’ll Make Sure The Claims Adjuster Treats You Fairly

An independent insurance agent is an advocate for you. That’s why, after a claim, we can look at the damage ourselves to ensure the claims adjuster is treating you fairly.

If you have insurance through a big agency, you’ve probably spent hours waiting for them to call you back or chasing after your payout. Let us do that for you.

5) We Know The Local Professionals

We live and work in the same neighborhood as you. That means when it comes time to repair damage to your auto or home, we can recommend local contractors and repair shops that we’ve actually used.

You won’t get recommendations based on firsthand experience from the big agencies – that firsthand knowledge just doesn’t exist in their systems.

Remember, using your local independent insurance agent is about more than supporting your local economy.

It’s also about ensuring you get the most and best service for your money. Want to know what else our agency can offer you?  Get in touch.

Do you actually know your dentist? Your accountant? Your hairdresser?

Shouldn’t you know your insurance agent, too…?

At Virgil E. Brown Insurance, we live and work on the East Side of Cleveland, which means we can serve and understand your needs in ways that the bigger companies can’t. (Or won’t.)

Call Stan right now at 216-851-3304 or email him at to learn exactly how we can help.

About the Author

Stan Collins, Jr.Insurance Agent
With over 10 years of experience in the industry, I have come to truly love my chosen profession. I consider myself a serious student of industry trends. Taking the time to get to personally know my clients is important to me, so that I’m able to truly match them with the policy that fits their needs. Reading, golf, fishing, creating music, and spending time with my family all account for time not spent working.

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    Contact us or stop by our Cleveland Heights office anytime. We’re happy to discuss your current policy with you, even if it’s with another agency.

    2136 Noble Rd.
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    Phone: (216) 851-3304